Policies

Thank you so much for visiting Beksies Boutique we want all of our customers to feel special and well looked after, please contact us with any questions, problems or issues you may have.

Even if you're not thinking about contacting us right now it's still be great to connect with you through Facebook, Instagram, Youtube, Pinterest, and Twitter.

Please note: All items are hand made from original designs. Items may vary slightly in colour as shade and light may be lost in translation. No two items will be identical, which is why they are so special and unique.


Payment Policy

All payments by 'PAYPAL'.

Please note buyers are responsible for any taxes, duties or extra charges that may be incurred by overseas shipping


Delivery Policy

All items are currently shipped 3-5 working days after payment has cleared, this does not include weekends and bank holidays. there is a longer lead time for wholesale orders at request.

All purchases are wrapped in tissue paper and tied with natural raffia. Including hand-made illustrated labels and business information.


Refund Policy

You have up to 7 days in which you can request a refund on an item. The returned Item(s) must be received within 21 days of receipt of your order with all packaging in tact, in exactly the same condition you received it, it will be exchanged or refunded. The buyer will ship the item back at there own cost and a new shipping charge will be invoiced for any exchange. Unless you find the item to be faulty then a full re-fund will be given to you on receiving the item back. If an item is lost in the post and I have proof of postage I am not able to re-fund until the item is back with me, this can take some time due to a monthly wait for missing post at the post office. Any returns made where the item is not faulty postage must be paid for by the customer, because we are such a small company we cannot absorb these charges like larger companies can.

This policy keeps us trading, thank you.


Custom Orders Policy

All custom orders are made personally for you, we spend a lot of time and effort making sure we make just what you want. Because of this we have a no-refund policy on custom orders as we cannot re-sell something so personal, thank you


Seller Information

Beksies Boutique

Unit 46

Beach Close

Newhaven

East Sussex

BN9 0BY

beksiesboutique@gmail.com

Custom Orders Policy

All custom orders are made personally for you, we spend a lot of time and effort making sure we make just what you want. Because of this we have a no-refund policy on custom orders as we cannot re-sell something so personal, thank you


Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use Cookies?

Our cookies preform functions like recongnising you each time you visit and help us understand which products on the site people like most. We also use cookies to help target our advertising.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to Control Cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.


Company Info

Want to stock unique luxury hand-made products? Click here to find out more, we would love to make them for you xxx

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